Support Center
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FAQ & Guides
Browse our comprehensive Help Center with answers to common questions about reading, writing, and publishing.
Visit Help Center →For Authors
Access detailed guides for writers, including publishing steps, royalty information, and content guidelines.
Content Guidelines →For Readers
Learn how to navigate the platform, adjust settings, and make the most of your reading experience.
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Review our terms of service, privacy policy, copyright information, and content guidelines.
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Join our community forums and connect with other readers and writers on HuxNovel.
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Found a bug or technical issue? Let us know and we'll investigate immediately.
Report Bug →🎯 Get in Touch
Can't find what you're looking for? Our support team is here to help.
Check your notifications or messages for assistance from our support team.
Common Questions
You can report technical issues by:
- Emailing us at support@novelux.app with a detailed description
- Using the "Report Issue" feature in your account settings
- Providing your device info, app version, and steps to reproduce the issue
We aim to respond to all support inquiries within 24-48 hours. For urgent issues, priority support is available for premium members.
To recover your account:
- Go to the login page and click "Forgot Password"
- Enter your email address
- Check your email for a recovery link
- Click the link and create a new password
If you still can't access your account, contact support@novelux.app with proof of ownership.
To delete your account:
- Go to your account settings
- Scroll to "Danger Zone"
- Click "Delete Account"
- Confirm the action (this cannot be undone)
Refund policies depend on the type of purchase:
- Coins/Premium: Refunds available within 30 days if unused
- Books: Non-refundable once purchased and downloaded
- Subscriptions: Cancel anytime; refunds available for unused portions
Contact support@novelux.app for specific refund requests.
For copyright issues, review our copyright policy and contact us at support@novelux.app with:
- A description of the copyrighted material
- The URL or content ID in question
- Evidence of your copyright ownership
- Your contact information
Can't find what you're looking for? Reach out to us